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I live in Australia, I am told I have to complete an on line self assessment. the id numbers and Access codes are not being accepted on the online form. I have spent several hours trying to do this with no success. I am told that the system is unable to verify me because I live overseas. I am further told that the new id numbers will be posted to me which will take several days. I am also told that if I do not complete my return by 31 January 2018. I will be penalised. I have telephoned but have been left hanging on the phone for long periods of time. Clearly this form will not be completed on line. I am, as I write, yet again trying to get through by telephone. I would appreciate a reply ASAP. I wish to avoid any cost implications. Thank you